GENERAL CONDITIONS OF SALE

PREAMBLE

The following provisions establish the general conditions of sale (hereinafter the “General Conditions of Sale”) of the products (hereinafter the “Product” or “Products”) offered for sale on the site www.minelli.fr (hereinafter “the Site”) by:

The company MAISON MINELLI

Public limited company with a board of directors and capital of €100,000
Head office: 1 impasse Saint-Eustache 75001 Paris
VAT No.: FR26983323957
Telephone: 09 74 35 31 19, Monday to Friday, 10:00 a.m. to 6:00 p.m. (cost of a local call)
Email: clients_minelli@maison-minelli.fr

(Hereinafter referred to as “MAISON MINELLI”)

MAISON MINELLI is a member of the Federation of Distance Selling Companies (FEVAD - 60, rue de la Boétie, 75008 PARIS) and has formally committed to respecting the principles of consumer protection contained in the professional charter.

It is specified that the Products are reserved for private individuals and intended for the Customer's personal use, unrelated to their professional use. In this respect, the Customer's attention is particularly drawn to the fact that the order may not be for more than 5 quantities of the same reference.

As part of its activity, the company MAISON MINELLI is registered with SYDEREP for Corporate Social Responsibility issues, under the following IDU numbers: FR390333_11HVZF for Products and FR390333_01FWTM for Packaging and Graphic Papers.

The company MAISON MINELLI also benefits from professional civil liability insurance taken out with the insurer AXA France IARD: 313, Terrasses de l'Arche, 92727 NANTERRE CEDEX

Article 1 – Purpose

The purpose of these general terms and conditions of sale is to define the terms of distance selling between MAISON MINELLI and any non-commercial, adult natural person (hereinafter "the Customer") making a purchase on the Site, for the territory of mainland France.

MAISON MINELLI reserves the right to carry out any checks concerning the age of Customers and to cancel any order which does not meet the conditions set out in these general terms and conditions of sale, without this engaging the liability of MAISON MINELLI.

These general terms and conditions of sale are written in French. They specify in particular the various steps required for the Customer to place an order, the payment and delivery methods, and the tracking of the Customer's order.

Any order for Product(s) offered on the Site implies the Customer's acceptance of these general conditions of sale.

The Customer declares that they have read these general terms and conditions of sale before confirming the order. Confirming the order therefore constitutes acceptance without restriction or reservation of these general terms and conditions of sale and implies a declaration by the Customer that they have read and accepted them before making a purchase.

These general terms and conditions of sale constitute all contractual provisions concluded between MAISON MINELLI and the Customer, to the exclusion of any other clause or document exchanged between the parties, unless expressly agreed by MAISON MINELLI.

The photos of the Products on sale on the website www.minelli.fr have no contractual value.

In accordance with Articles L. 111-1 and L. 111-4 of the Consumer Code, the essential characteristics and prices of Products sold electronically are available on the Site.

MAISON MINELLI also communicates to the Customer information relating to its identity, postal, telephone and electronic contact details and its activities, as well as information relating to legal guarantees, the functionalities of the digital content and, where applicable, its interoperability, the existence and terms of implementation of the guarantees and other contractual conditions, in accordance with Articles R. 111-1 and R. 111-2 of the Consumer Code.

The Customer receives the information provided for in Articles L. 221-5 and L. 221-11 of the Consumer Code, prior to and after the conclusion of the sale and in particular by means of these General Conditions of Sale.

Article 2 – Products

2.1 Presentation of the Products

The Products offered for sale by MAISON MINELLI are those appearing on the Site on the day of consultation by the Customer and within the limits of available stocks.

The Products are presented by means of an information sheet including in particular the following information: Product name, size, color, description, composition, photo, price, if applicable, prepared with the maximum accuracy and precision in order to allow a description as faithful and complete as possible. However, given the digital presentation method of the Products on the Internet, it is possible that the Customer's perception of the photographic representation of the Products does not correspond exactly to the Product itself. MAISON MINELLI also reserves the right at any time to add new Products, to delete all or part of the Products presented for sale on the Site, or to modify their presentation, without any particular formalities vis-à-vis Internet users or Customers.

2.2 Composition and instructions for use of the Products

Information relating to the composition and/or usage instructions for the Products is available on the sheet for each Product. MAISON MINELLI undertakes to deliver Products that meet the current requirements relating to the safety and health of people in accordance with European provisions, and in particular the legislation on chemical substances with regulated content. The Customer is solely responsible for the choice of Products, their storage and their use.

Article 3 – Price

The prices of the Products are those appearing on the Site on the day of consultation by the Customer and within the limit of available stocks. The prices of the Products are indicated in euros and are inclusive of VAT, excluding delivery costs.

Delivery costs are free to your home address in mainland France for all orders of €180 or more. A standard delivery fee of €5.90 applies to all orders under €180. The Products remain the property of MAISON MINELLI until full payment has been received by MAISON MINELLI.

Article 4 – Order

Any order implies acceptance of the prices and description of the Products available for sale. MAISON MINELLI undertakes to honor orders received on the Site only within the limits of available stocks of the Products. If one or more Product(s) ordered are unavailable, MAISON MINELLI undertakes to inform the Customer by email within 5 working days. The Customer's order for an unavailable Product will then be automatically canceled.

MAISON MINELLI reserves the right to cancel or refuse any order from a Customer with whom there is a dispute regarding the payment of a previous order or who presents any form of risk. Placing an order by the Customer implies their full and unreserved acceptance of these general terms and conditions of sale, to the exclusion of all other general terms and conditions of sale, including those in force in MINELLI stores.

4.1 Placing an order

The Customer places his order by completing the following seven steps:

• • Step 1: the Customer logs into their Customer account, creates an account or uses the ordering method without creating an account, it being specified that the Customer may create an account after placing the order if they wish;
• • Step 2: the Customer adds the chosen Products to their basket. The Customer can access their basket and modify or validate it at any time;
• • Step 3: the Customer checks the details of their basket, applies the promotional code they have, if applicable. Finally, they validate their shopping basket;
• • Step 4: the Customer chooses their delivery method, the costs of which are indicated for paid delivery methods;
• • Step 5: the Customer enters their full contact details or checks and updates them if the Customer is logged into their account;
• • Step 6: when validating the summary of his order, the Customer expressly accepts the general conditions of sale in force on the Site;
• • Step 7: the Customer chooses their payment method and is then redirected to the secure payment site where they enter their bank details.

Final acceptance of the order by the Customer is evidenced by the validation of their bank details (bank card number, expiry date and cryptogram).

This banking information is known only to the payment service provider selected by MAISON MINELLI. At the end of these steps, the Customer arrives on a page indicating that their order has been validated.

4.2 Order Confirmation

Within one hour of placing their order, the Customer will receive an email confirming:

• • Recording of your order;
• • Details of the Products ordered;
• • The amount of the order including delivery costs;
• • His personal data including the delivery address.

4.3 Archiving the order

The Customer's shopping cart is archived and kept for future orders for a period of 15 days, subject to availability, even in the event of an internet connection interruption. However, the items are not reserved for the Customer.

In order to access their archived shopping cart, the Customer must reconnect to the Site using the same computer with the same IP address for connecting to the service.

MAISON MINELLI may, in addition, contact any person with a customer account regarding the contents of an unvalidated shopping cart, by email and on the basis of the execution of pre-contractual measures, in a limited occurrence.

Order details are archived in accordance with Article L 213-1 of the French Consumer Code, for a period of ten years on a secure server. However, no credit card number is stored. The Customer accepts that the order confirmation is considered proof of the contractual relationship between the Parties.

4.4 Modification or cancellation of the order

Until the order is finalized by the Customer's payment validation, the Customer may make changes and update their shopping cart. They may thus modify a quantity; delete an item or simply continue shopping. To do this, simply click on the "Shopping Cart" section and make the desired changes. However, once the payment has been validated, the transaction is recorded and no recourse or online modification on the Site is possible. The Customer must comply with Article 7 below.

Article 5 - Payment conditions

5.1 Payment is made online:

• • By credit card at the time the Customer places the order via Shopify Payments. The following cards are accepted: Carte Bleue, Visa, Mastercard, American Express issued in member countries of the European Union, which must include the 3D Secure verification system. (In the event of problems encountered with 3D Secure, the Customer must contact their bank);
• • Payment in 3 installments without fees.

We offer our customers the option to pay for their purchases in 3 interest-free installments through our partner Scalapay.

Payment terms:

• • Eligibility: Payment in 3 interest-free installments is available with no minimum purchase amount.
• • Payment method: This payment method is only accessible via bank card.
• • How it works: The first payment is made at the time of purchase. The next two payments are made automatically at one-month intervals.
• • Specific conditions: This service is offered subject to validation by Scalapay, which reserves the right to refuse a request based on its evaluation criteria.

In case of difficulty:

For any questions or assistance regarding the 3-installment payment method, our customer service team is available to assist you. You can write to us at the following address: clients_minelli@maison-minelli.fr .

When validating your payment in 3 interest-free installments, it is normal that you are redirected to the Scalapay platform to provide payment information.

MAISON MINELLI reserves the right to cancel an order that presents, during verification of bank details by the payment service provider, a risk of fraudulent use of a bank card, or in the event of refusal of payment authorization by banking organizations. In addition, MAISON MINELLI reserves the right to refuse to honor an order from a consumer who has not fully or partially paid for a previous order or with whom a payment dispute is ongoing. All costs related to the aforementioned payment methods are the final responsibility of the Customer, it being specified that MAISON MINELLI is not responsible for any cost of any nature whatsoever, generated by the payment method selected by the Customer.

5.2 Payment security

All purchases made on the Site are protected and secure 24 hours a day, 7 days a week.

This data is automatically transmitted in encrypted mode (PCI DSS protocol) to be verified to prevent abuse and fraud.

What is 3D Secure?

As part of its fight against fraud, MAISON MINELLI has implemented 3D Secure payment for all its transactions. 3D Secure is an authentication payment system that enhances security during the Customer's online purchases. At the time of payment, the Customer's bank verifies the cardholder's identity before validating the transaction.

This service is offered free of charge to the Customer by their bank for payments by the latter by Carte Bleue, Visa and Mastercard.

The authentication procedure

• • Step 1: The Customer must validate their basket and enter their bank details;
• • Step 2: The Client's bank verifies the identity of the user/cardholder;

After validating their bank details, the Customer is transferred to their bank's website. In the 3D Secure window that appears, the authentication process to follow is specific to each bank.

The Client may be asked:

• • Enter your date of birth;
• • Enter a code received by text message;
• • Answer a personal question...

The Customer must check at the time of ordering that they are able to receive the 3D Secure authentication SMS (operator restriction, order from abroad, network coverage, etc.)

• • Step 3: finalization and validation of the order after confirmation from the bank, the Customer's payment is validated and their transaction finalized. The Customer receives their order confirmation by email.

Your transaction is canceled after 3 authentication failures. Three canceled transactions result in the Customer's payment card being blocked. In this case, the Customer must contact their bank.

For any questions about the 3D Secure code (obtaining, losing, modifying) and the authentication procedure, the Customer must contact their bank directly.

MAISON MINELLI will never ask the Customer for their bank details by email. To pay online, the Customer simply needs to provide their email address and password.

Article 6 - Delivery conditions

6.1 Delivery areas

MAISON MINELLI delivers all orders to mainland France. Upon receipt of their order, the Customer must inspect the exterior of the package and, if necessary, notify the carrier of any reservations. For delivery, MAISON MINELLI offers the Customer one of the delivery methods listed below.

DHL – Delivery to the Customer

The package is delivered to your home against signature. Once the order is shipped, the Customer receives a notification from DHL EXPRESS ON DEMAND DELIVERY (DHL ODD).

DHL ODD will send you information via email and/or SMS regarding the shipment's progress, as well as the expected delivery date and time. This service allows you to choose the delivery time and location. ODD offers the following options:

• • Deliver the package on another day;
• • Deliver the package to another address;
• • Deliver the package to a safe location: authorize delivery of the shipment without signature;
• • Deliver the package to a neighbor, receptionist or caretaker;
• • Deliver the package to a DHL service point;
• • Request to put on hold for up to 30 days.

6.2 Delivery times

The average delivery time includes:

• • Orders are processed from Monday to Friday (except public holidays), within an average of 48 hours. At certain times (particularly during sales and other commercial operations), the processing time may be longer due to the larger number of orders to be processed.
• • The transport times practiced by DHL. Consequently, the delivery time, including transport, is understood to be a period of 2 to 3 working days. It is again specified that this period may exceptionally be extended during sales or commercial operations. The Customer automatically receives an e-mail informing him of the dispatch and tracking of his order.

To track his order, the Customer must:

• • Log in to your account;
• • Access the “My order history” section;
• • Check the status of your order: paid/confirmed/shipped/cancelled;
• • Once the order is confirmed, the Customer can easily track it by clicking on the "order tracking" link. In the event that the delivery deadline is exceeded due to MAISON MINELLI, and not justified by a case of force majeure (see article 11 of these general conditions of sale), the Customer may, in accordance with article L.216-6 al 2° of the Consumer Code, terminate the sale by registered letter with acknowledgment of receipt or by writing on another durable medium, if, after having ordered MAISON MINELLI, according to the same terms, to make the delivery within a reasonable additional period, MAISON MINELLI has not complied within this period. The sums paid by the Customer will then be fully refunded within fourteen days following receipt of the return of the refused package complete and in its original condition.

6.3 Receipt of the order and verification

The Customer, upon receipt of his order, must check the external and internal appearance (quantity, model, size, general condition, etc.) of the package and, if necessary, make any reservations to the carrier upon receipt.

In the event of technical impossibility, the Customer has 3 days, excluding public holidays, following receipt, to notify MAISON MINELLI of their reasoned claim in the event of damage or partial loss. Beyond this time, all action is extinguished.

Article 7 - Cases of return of ordered Products

7.1 The right of withdrawal

1/ Deadline

In accordance with Article L 221-18 of the Consumer Code, the Customer has the right to withdraw from this contract without giving any reason within 14 (fourteen) days, under the conditions set out below.

• • In the event of a single delivery, the withdrawal period expires fourteen days after the day on which the Customer or a third party other than the carrier and designated by the Customer, takes physical possession of the goods;
• • In the event of multiple deliveries for the same order, the withdrawal period expires fourteen days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the last good.

It is specified that the costs of returning the Products are the responsibility of the Customer and are not refundable. These return costs are fixed at a flat rate of €4.95 and will be deducted from the amount of the refund for the Product(s).

After the period of 14 (fourteen) days, the Products delivered will be deemed accepted by the Customer.

2/ How to exercise your right

To exercise his right of withdrawal, the Customer must notify MAISON MINELLI of his decision to withdraw from the order by means of an unambiguous declaration.

The Customer must make their return request online from the site in the “My returns and refunds” section or from their account by clicking on “Make a return”.

The Customer must send the Product(s) by dropping them off at the CHRONOPOST relay point of their choice, at the following address:

DS CONSULTING CORPORATE
WEB Return Services
37 RUE SAINT DENIS
93300 AUBERVILLIERS

In the event that the Customer is unable to exercise his right of withdrawal through his customer area or directly on the Site, the latter will nevertheless retain the possibility of using the model withdrawal form available below or any other unambiguous declaration.

Form Template:

For the attention of: MAISON MINELLI – Customer Service - 1 impasse Saint-Eustache - 75001 PARIS

I hereby notify you of my withdrawal from the contract for the sale of the property below:

Ordered on (*)/received on (*):
Name of consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if this form is notified on paper):
Date :

(*) Delete as appropriate.

We recommend that you also include your order number and your email address.

The withdrawal form must be sent completed and, where applicable, signed by post to MAISON MINELLI – Customer Service - 1 impasse Saint-Eustache - 75001 PARIS or by e-mail to clients_minelli@maison-minelli.fr , within fourteen (14) days from the day of receipt of the order.

If the Customer uses the withdrawal option by email, MAISON MINELLI will immediately send an acknowledgment of receipt of the withdrawal on a durable medium (for example, by email).

3/ Reimbursement

If the Customer has already received his order: in the event of withdrawal by the Customer, MAISON MINELLI will reimburse him all payments received for the order (less the costs of returning the Products as provided for in this article 7.1, and within the limits of article 7.3 where applicable), without undue delay and in any event, no later than 14 (fourteen) days from the day on which MAISON MINELLI is informed of the Customer's decision to withdraw from his order. The refund cannot be made in store.

MAISON MINELLI, however, reserves the right to defer reimbursement until it has received the returned Products or when the Customer has provided proof that the Product has been reshipped, the date retained being that of the first of these events.

If the order has not yet been shipped, in the event of withdrawal by the Customer, MAISON MINELLI will reimburse all payments received from the Customer for the order without undue delay and in any event, no later than 14 (fourteen) days from the day on which MAISON MINELLI is informed of the Customer's decision.

The refund will be made by crediting the Customer's bank account corresponding to the bank card used to pay for the order. In any event, this refund will not incur any costs for the Customer.

4/ How to return your Product?

The Customer may return their package no later than 14 (fourteen) days after having notified MAISON MINELLI of their decision to withdraw from the order. This deadline is deemed to have been met if the Customer returns the Product before the expiry of the 14-day period, to the CHRONOPOST relay point of their choice, to the following address:

DS CONSULTING CORPORATE
WEB Return Services
37 RUE SAINT DENIS
93300 AUBERVILLIERS

In this regard, it is up to the Customer to provide proof of this return.

In order to facilitate the processing of the return request, the Customer must attach to their shipment the return slip, received by email following the refund request.

It is again specified that return costs are the responsibility of the Customer and are not refundable. These return costs are fixed at a flat rate of €4.95 and will be deducted from the refund amount of the Product(s).

7.2 Exchange of a Product

The Customer has 14 days from receipt of their online order to make an exchange in a MAISON MINELLI store (excluding department stores), or on the website only in the event of a change of size, subject to stock availability.

Please note, however, that MAISON MINELLI stores do not accept exchanges of sale products. The Customer may therefore choose another product whose price is at least identical to the returned product.

In the event of a price discrepancy, the Customer must pay the difference.

7.3 Condition of returned or exchanged Products and boxes

The returned Product(s) (including as part of an exchange) must be new, unused and, where applicable, in their original box (shoes or specific accessories).

Any item returned soiled and/or damaged cannot be returned.

Upon receipt of the package, MAISON MINELLI will assess the perfect condition of the returned Product(s). No returns will be accepted if the returned Products have been visibly used or damaged by the Customer, such use or damage rendering the Products unfit for sale.

If the return is refused by MAISON MINELLI, the Products will then be returned to the Customer, where applicable, at the latter's expense without the latter being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of its warranty rights on the Products sold.

Likewise, the box containing the returned Product must be returned in an intact condition, accompanied by its tissue paper. In particular, the return label must not be taped to the box to avoid any deterioration.

Any box damaged or showing obvious signs of deterioration will result in the deduction of a fixed amount of 10 euros from the refund of the returned Product or from the price of the exchanged Product (it being understood that this amount will apply for each box damaged or showing obvious signs of deterioration in the event of the return or exchange of several Products), this amount corresponding to the costs of replacing the box and related reprocessing.

Furthermore, all returns must be made in the original box or any other box that belongs to you.

7.4 Legal guarantee of conformity of the Products and guarantee of hidden defects

All Products benefit from the legal guarantee of conformity (articles L.217-4 et seq. of the Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the Civil Code), allowing the Customer in particular to return to MAISON MINELLI any Products delivered that are defective or non-compliant.

- Article L.217-4 of the Consumer Code:

“The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.

It is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been made its responsibility by the contract or has been carried out under its responsibility.

- Article L.217-5 of the Consumer Code: “The good is in conformity with the contract: 1° If it is suitable for the use usually expected of a similar good and, where applicable: - if it corresponds to the description given by the seller and has the qualities that the latter has presented to the buyer in the form of a sample or model; - if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling; 2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.” Article L.217-12 of the Consumer Code: “The action resulting from the lack of conformity is prescribed by two years from the delivery of the good. » Article 1641 of the Civil Code: “The seller is bound by the guarantee for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them.” Article 1648 paragraph 1 of the Civil Code: “The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.”

It is recalled that within the framework of the legal guarantee of conformity, the Customer:

• • Benefits from a period of two years from delivery of the goods to take action against the seller;
• • May choose between repair or replacement of the goods or, failing that, price reduction or termination of the contract, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;
• • Is exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four (24) months following delivery of the goods (except for second-hand goods for which the period is set at twelve (12) months).

Any Product repaired under the legal guarantee of conformity benefits from a six-month extension of said guarantee.

The legal guarantee of conformity applies independently of any commercial guarantee that may cover your property.

It is recalled that the Customer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code and that in this case, he may choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.

In the event of delivery to the Customer of a Product that does not comply with the order or reveals a hidden defect, the Customer must return the Product to MAISON MINELLI by post.

To this end, the Customer contacts MAISON MINELLI customer service, by email at clients_minelli@maison-minelli.fr , or by telephone at 09 74 35 31 19 (price of a local call) from Monday to Friday from 10:00 a.m. to 5:00 p.m., so that MAISON MINELLI can, if necessary, send them a transport slip (return costs prepaid). Upon receipt of the transport slip, the Customer must send the Product(s) to be dropped off at the DHL collection point of their choice, to the address below:

DS CONSULTING CORPORATE
WEB Return Services
37 RUE SAINT DENIS
93300 AUBERVILLIERS

In this regard, it is up to the Customer to provide proof of this return.

The Customer may request reimbursement of the price of the Product ordered from MAISON MINELLI.

This refund will be made within fourteen (14) days from receipt by MAISON MINELLI of the returned Product, by credit to the Customer's bank account used to pay for the order. MAISON MINELLI will refund the returned Product at the invoiced price, the delivery costs, in the case of a return of the entire order, and the return costs. In the event of a partial return of the Products, the initial delivery costs will not be refunded.

In any event, these provisions do not deprive the Customer of the possibility of exercising his right of withdrawal, as indicated in article 7.1 above.

Article 8 - Complaints – Information

For any information, questions or advice, MAISON MINELLI Customer Service is available to the Customer:

• • by email: clients_minelli@maison-minelli.fr
• • by telephone on 09 74 35 31 19 from Monday to Friday from 10:00 a.m. to 5:00 p.m.

Generally speaking, it is expressly agreed that electronic mail will be authentic between the parties, as will the automatic recording systems used on the Site, in particular with regard to the nature and date of the order.

Article 9 - Protection of personal data

MAISON MINELLI complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (the “GDPR”).

You can consult our personal data protection policy by clicking on the links below:

• • Data Privacy Policy
• • In-store data privacy policy

Furthermore, in accordance with Article L223-2 of the Consumer Code, MAISON MINELLI informs you of your right to register on a list to oppose telephone canvassing http://www.bloctel.gouv.fr/

Article 10 - Intellectual Property Rights

All elements of the Site, whether visual or audio, including the underlying technology, are the exclusive property of MAISON MINELLI and benefit from both copyright protection and the protection conferred by the provisions relating to trademark law.

The total or partial reproduction of any of these elements, on any medium whatsoever and for any reason whatsoever, without the prior and express consent of MAISON MINELLI is strictly prohibited.

Article 11 - Force Majeure

In the event of force majeure, as defined by the case law of the French Courts and Tribunals, the performance of MAISON MINELLI's services will be suspended in whole or in part.

Force majeure means any external, unforeseeable and insurmountable event preventing MAISON MINELLI from fulfilling its contractual obligations.

In the event of the occurrence of an event qualified as force majeure according to the preceding paragraph, MAISON MINELLI undertakes to notify the Customer as soon as possible.

Article 12 - Limitation of liability

Placing an order on the Site implies knowledge and acceptance of the procedures in force on the Internet network, in particular with regard to technical performance, response times, connection times, queries or transfers of information, risks of disconnection, risks of contamination by viruses circulating on the network and, in general, all risks linked to the use of the Internet network.

MAISON MINELLI cannot therefore be held liable under any circumstances for any direct or indirect damage resulting from misuse or incident related to the use of the computer, Internet access, maintenance or malfunction of the servers, the telephone line or any other technical connection, the Customer's connection to the Site being made under his/her entire responsibility.

Article 13 - Modification and validity of the General Conditions of Sale

These general conditions of sale are applicable as long as they appear on the Site.

MAISON MINELLI reserves the right to modify these terms and conditions at any time. In this case, the new general terms and conditions of sale will only apply to orders placed after this modification. For full application of the provisions, they will come into effect on the day of their publication at 11:59 p.m. Any orders placed after this date will be governed by the new general terms and conditions.

The fact that MAISON MINELLI refrains, at a given time, from demanding the execution of any of the provisions of these general conditions of sale, cannot be interpreted as a waiver of the right to subsequently invoke said total or partial non-execution.

If any of the provisions of these general conditions of sale is declared null and void in whole or in part, the other provisions and the other rights and obligations arising from these general conditions of sale will remain unchanged and will remain applicable.

Article 14 - Dispute and applicable law/mediation

These general conditions of sale are subject to French law.

Any dispute which may arise between the Parties due to the formation, interpretation, execution and/or termination of these presents and, more generally, any dispute resulting from these presents shall, in the absence of an amicable settlement, be referred to the competent jurisdiction in the matter.

The Customer is informed that in the event of failure to reach an amicable settlement with the MAISON MINELLI consumer service, he may, in accordance with articles L612-1 et seq. and R612-1 et seq. of the Consumer Code, submit his dispute with MAISON MINELLI free of charge, electronically or by post, to a mediator who will attempt, in complete independence and impartiality, to bring the Parties together with a view to reaching an amicable solution.

Thus, in accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, MAISON MINELLI adheres to the FEVAD Consumer Mediator Service (Federation of e-commerce and distance selling) whose contact details are as follows: FEVAD Consumer Mediator - BP 20015 - 75362 PARIS CEDEX 8 - https://www.mediateurfevad.fr. After prior written steps by consumers to MAISON MINELLI, the Mediator Service may be contacted for any consumer dispute that has not been resolved. To find out how to contact the Mediator, click here

Please note that this mediation service is also valid for any in-store purchase.

Furthermore, in accordance with Article 14 of Regulation (EU) No. 524/2013 on online resolution of consumer disputes, the Client is informed that the European Commission has set up the online resolution platform for consumer disputes accessible via the following link:

https://ec.europa.eu

Last update date of the T&Cs: 02/14/2025