General conditions of sale and use of the Minelli digital gift card

Version in effect as of 04/10/2025

Preamble

The company MAISON MINELLI issues and offers for sale on its website minelli.fr (hereinafter the “Website”) the MINELLI digital gift card (hereinafter the “Card”, “Gift Card” or “Gift Cards”), which is a dematerialized and prepaid gift card.

These general conditions of sale and use (hereinafter the “General Conditions”) govern all relations between:

• • On the one hand, the company MAISON MINELLI, a public limited company with a board of directors and capital of €100,000.00, having its registered office at 1 impasse Saint-Eustache, 75001 PARIS, registered with the PARIS Trade and Companies Register under number 983 323 957 (hereinafter “MAISON MINELLI” or “MINELLI”)
• • On the other hand, any adult, non-professional natural person who purchases and/or uses a Gift Card on the Website (hereinafter the “Customer”).

ARTICLE 1 – PURPOSE

These General Conditions are communicated and accepted by the Customer prior to any sale and will prevail, where applicable, over any other version or any other contradictory document.

They are written in French and may be subject to subsequent modifications, the applicable version being that in force on the date of the transaction.

ARTICLE 2 – PURCHASE AND PRICE

The Gift Card will be offered for sale on the minelli.fr website only, expressly excluding MINELLI branded stores.

This Gift Card is payable upon ordering without discount.

The value of the Gift Card must be between €50 and €500.

The purchase of the Gift Card is not eligible for a refund, as indicated below. The Card cannot be exchanged, resold, replaced or refunded, even if the balance is unused.

Loss, theft or destruction cannot be reimbursed.

ARTICLE 3 – ACCEPTANCE OF THE GENERAL CONDITIONS

Prior to any transaction, the Client acknowledges having read these General Conditions and declares that they accept them.

The purchase by the Customer constitutes acceptance without restriction or reservation of these General Conditions, and implies a declaration by the Customer that he has read and accepted them before his purchase.

In the case of the Customer who has not purchased the Card himself, the first use of the Card implies full acceptance of the General Conditions.

ARTICLE 4 – SCOPE OF VALIDITY

The Card allows you to purchase the products (hereinafter the “Products”) offered for sale on the minelli.fr website as indicated above.

ARTICLE 5 – ACTIVATION OF THE CARD

The Gift Card is charged with the amount determined by the Customer at the time of purchase in exchange for a cash payment of the price.

The Gift Card is activated at the time of payment and cannot be reloaded. It is communicated to the Customer at the time of payment by email, to the address provided by the Customer for this purpose.

MINELLI cannot be held responsible for incorrect entry of an email address by the Customer.

MINELLI reserves the right to carry out any checks and to refuse any sale which does not meet the conditions set out in these General Conditions, without this engaging the liability of MINELLI.

ARTICLE 6 – VALIDITY PERIOD OF THE CARD

The Gift Card is valid for a period of 12 months from the activation date.

At the end of the Card's validity period, it cannot be renewed.

If the Gift Card is not used, the credit on the Gift Card is lost. The Customer will not be able to request a refund.

The Gift Card balance can be viewed on the minelli.fr website in the “My Account” section.

The expiry date of the Gift Card is indicated in the email in which the Gift Card is communicated.

ARTICLE 7 – USE OF THE GIFT CARD

The Gift Card allows you to purchase Products offered for sale on the minelli.fr website.

The Gift Card can be used once or several times up to the amount available on the Card.

The Customer may complete the payment of their purchases using any other payment method accepted on the minelli.fr website or one or more other Gift Cards.

The amount of the transactions carried out is immediately debited from the Card balance.

The Card, which is not nominative, can be offered or given to a third-party beneficiary.

The Card cannot be used to purchase another Card.

Loss, theft or destruction will not be reimbursed.

The Card cannot be exchanged, resold, replaced or refunded even if the balance is unused.

ARTICLE 8 – RETURNS

Unused and/or expired Gift Cards will not be returned, claimed, or compensated. Gift Cards cannot be returned, exchanged, or refunded, even if the balance is unused.

ARTICLE 9 – ABSENCE OF RIGHT OF WITHDRAWAL

In accordance with the provisions of the Consumer Code, and in particular its article L221-28, the Gift Card, due to its nature, does not benefit from the legal right of withdrawal.

Consequently, no refund can be made after the purchase.

ARTICLE 10 – LEGAL GUARANTEE OF CARD CONFORMITY AND GUARANTEE OF HIDDEN DEFECTS

The Card benefits from the legal guarantee of conformity (articles L.217-4 et seq. of the Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the Civil Code), allowing the Customer in particular to return the Card purchased if defective or non-compliant.

"The consumer has a period of two years from delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

“When the contract for the sale of the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal guarantee is applicable to this digital content or this digital service throughout the period of supply provided. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date on which it appeared.

“The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.

“The legal guarantee of conformity gives the consumer the right to have the goods repaired or replaced within thirty days of their request, free of charge and without any major inconvenience to them. “If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee. “If the consumer requests the repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods. “The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by receiving a full refund upon return of the goods, if:

• “1° The professional refuses to repair or replace the goods;
• “2° The repair or replacement of the goods takes place after a period of thirty days;
• "3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the costs of recovery or removal of the non-compliant good, or if he bears the costs of installation of the repaired or replacement good;
• “4° The non-conformity of the goods persists despite the seller’s unsuccessful attempt to bring them into conformity.

"The consumer is also entitled to a reduction in the price of the good or to the termination of the contract when the lack of conformity is so serious that it justifies the immediate reduction in price or the termination of the contract. The consumer is then not required to request the repair or replacement of the good beforehand.

“The consumer is not entitled to cancel the sale if the lack of conformity is minor.

“Any period of immobilization of the property for the purpose of its repair or replacement suspends the guarantee which remained to run until delivery of the repaired property.

“The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.

"A seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L. 241-5 of the Consumer Code).

"The consumer also benefits from the legal guarantee of hidden defects in application of articles 1641 to 1649 of the civil code , for a period of two years from the discovery of the defect. This guarantee gives the right to a price reduction if the good is kept or to a full refund against return of the good."

To exercise this right, the Customer must contact MINELLI customer service at the following address: clients_minelli@maison-minelli.fr

ARTICLE 11 – LIABILITY

The Customer will be considered solely responsible for any use he may make of the Gift Cards.

MAISON MINELLI cannot be held responsible for any temporary malfunction of the service linked to Gift Cards if this malfunction is linked to technical problems beyond its control, and in particular any malfunction linked to the internet network.

Similarly, MAISON MINELLI cannot be held responsible for an error in entering the recipient's email address by the Customer.

ARTICLE 12 – PERSONAL DATA

As the Card is not nominative, MINELLI does not collect any personal data for its issue, loading or use.

The purchase of the Card by a Customer with a customer account or loyalty program with MINELLI is governed by our personal data protection policy available in Store or on the website at the following address: Privacy Policy .

ARTICLE 13 – DISPUTE AND APPLICABLE LAW

These General Conditions are subject to French law.

Any dispute which may arise between the Parties due to the formation, interpretation, execution and/or termination of these presents and, more generally, any dispute resulting from these presents shall, in the absence of an amicable settlement, be referred to the competent jurisdiction in the matter.

The Customer is informed that in the event of failure to reach an amicable settlement with the MAISON MINELLI consumer service, he may, in accordance with Articles L612-1 et seq. and R612-1 et seq. of the Consumer Code, submit his dispute with MAISON MINELLI free of charge, electronically or by post, to a mediator who will attempt, in complete independence and impartiality, to bring the Parties together with a view to reaching an amicable solution.

Thus, in accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, MAISON MINELLI adheres to the FEVAD Consumer Mediator Service (Federation of e-commerce and distance selling) whose contact details are as follows: FEVAD Consumer Mediator - BP 20015 - 75362 PARIS CEDEX 8 - https://www.mediateurfevad.fr. After prior written steps by consumers to MAISON MINELLI, the Mediator Service may be contacted for any consumer dispute that has not been resolved. To find out how to contact the Mediator, click here

Please note that this mediation service is also valid for any in-store purchase.

Furthermore, in accordance with Article 14 of Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes, the Client is informed that the European Commission has set up the online dispute resolution platform for consumer disputes accessible via the following link: https://ec.europa.eu

Update date: 04/10/2025